How can I process a return?
If you've identified a defect or an issue with the item upon receipt, request a return label and affix it to the package. Specify the reason for the return in the documentation if it's related to a malfunction. Be sure to pack the item securely to avoid any complications on your end.
How does the return transfer work and how long does it take?
Upon receiving the item, we will carefully inspect it and refund the full amount using the same payment method you used. The inspection process will take 1-2 days, and the return shipping time will depend on the transportation company.
How can I return an item?
The quickest and most convenient return method is through DHL courier service. To initiate the return, use the information provided in the package. For more detailed information, please contact our representative via phone or email as indicated on the website.
Where can I get technical advice?
If you have any questions regarding the technical condition of the devices you purchased from our store, please contact our specialists using the phone number provided on the website.
How can I contact customer service?
Customer support is staffed by qualified specialists capable of resolving any issues. Feel free to reach out to us via the provided email: info@teleservicetrade.com
How does the repair work?
You can always find information about repair works on the Repair page.
How long does delivery take?
If the item is in stock, delivery times can range from 2-3 days. Always consider weekends and holidays when estimating delivery times.
How much does delivery cost?
The delivery cost is calculated based on weight and dimensions. We can provide a more accurate cost after processing your order. If the final cost is not satisfactory, you have the option to modify the terms or decline the purchase. The estimated cost for a smartphone order is 5€ within the city or 20€ nationwide.
What payment options are available?
You can make payment via PayPal, credit card, or bank transfer. For details on the payment process, please contact our specialists.
How does leasing work for business clients?
This question requires a detailed analysis and consultation with a specialist.